Privacy Policy

Luhxe Club · last updated 17 September 2026

What we hold

• Your account — name, email address and, if you give one, a phone number.
• Your Luhxe orders — we look your orders up from the Luhxe store when you join, and only ever for your own account. We do not hold order records for people who have not joined the club.
• Your Miles — the balance and the history of how it was earned and spent.
• Your registered bags — which items you own and their warranty cover.
• Your device — a notification token, so we can tell you when a delivery moves. Nothing else about the device.
• Your trips — the destinations and dates you add, the bag you choose for each, the places you check in to and the countries on your Passport. You type these in yourself.
• Your packing lists and, if you set one, your home city.
• Your missions and achievements — which you have completed, your Travel Streak, and the milestone rewards you have unlocked.
• Your Travel Concierge conversations — if your membership includes the Travel Concierge and you use it, the questions you ask and the answers you get, so the conversation is there when you come back. So it can answer questions about your own orders, the concierge also reads your account: your orders and what is in them, their delivery tracking, your registered bags, warranty cover and claims, and your Miles.

What we do not collect

• No payment details, ever. Card data never reaches this app. Checkout happens on the Luhxe store.
• No device location, ever. The app converts a delivery’s city name into a map position, and you check in to a trip by tapping a button. It never reads your device’s location and never asks to.
• No photos, camera, microphone, contacts or health data.
• No advertising identifiers, and no third-party analytics or tracking.

Who else sees it

Only the services needed to run the club, and only the part each one needs: Shopify (your orders), Supabase (secure storage of your account), Re:amaze (only if you open a warranty claim), the carrier handling your delivery, and Anthropic, the AI provider that writes the Travel Concierge’s answers (only the messages you send the concierge and the account details listed above that it needs to answer them, and only after you agree to it in the app). Anthropic does not use any of it to train its models. We do not sell your data and we do not share it for advertising.

How long we keep it

For as long as you have an account. Delete your account and we erase your personal details straight away. Your purchase history stays with Luhxe as a business record, as tax and consumer law require.

Your choices

• Delete your account at any time, from inside the app or at this page. It does not require the app installed.
• Ask for a copy of what we hold, or ask us to correct it.
• Turn notifications off in your device settings at any time.

Children

Luhxe Club is not intended for children under 13 and we do not knowingly collect their data.

Contact

Questions, or a request about your data: support@luhxe.com.

If this policy changes we will update the date at the top of this page.